One Year Warranty
We want you to have peace of mind when purchasing with Funkidviolin.
Funkidviolin products are covered by a 12 month warranty from the date of purchase.
In the unlikely event an item you have received is deemed to be faulty or has been damaged in transit, Funkidviolin will comply with the relevant Australian Consumer Law guidelines.
My order is damaged – what do I do?
Please ensure you report any damage or missing pieces prior to assembly of the product.
We request that you report this to Funkidviolin within 7 business days of the delivery of your order, or as soon as possible.
How do I return a product?
Please refer to our Returns & Refund
Not covered under the Funkidviolin warranty:
- Instrument consumables such as strings
- Normal wear and tear from the product being used
- Accidental breakage
- Damage sustained during assembly
- Assembly Instructions have not been followed
- Products not being used for their intended purpose
- Products not being stored correctly (most products need to be stored indoors or undercover)
- Products that have been taken to a third party for repair
- Rips, tears, stains or creasing in fabric or upholstered products
- Fading or discolouration due to excessive exposure to light sources
- Inappropriate cleaning products have been used
- Damage to product due to extreme weather events
Assembly of your Product
We request that customers inspect all the components of the product before you commence assembly.
Please do not attempt assembly if you believe products are damaged or missing.
Contact us and email photos of your concerns.
If you do not intend to open or use the product for some time, we do request you to inspect the components within 7 business days of receiving the order, or as soon as possible, so we can assist you if necessary.
Transit Damage
Please inspect your order as soon as you receive it – even if you don’t intend on assembling the product straight away. We request that any transit damage to the outer carton or actual product is reported to Funkidviolin within 7 days of receiving your order, or as soon as possible.