Refund and Returns Policy

30-day money back guarantee on online purchases. Terms and conditions apply.

Return Conditions

• Sale or promotional items cannot be returned.
• Gift vouchers are non-refundable and non-exchangeable.
• Personalised products cannot be returned.
• Contact us within 30 days of the invoice to obtain a Return Authorization Number (RA#). Returns without an RA# on the package may be refused.
• After 30 days, refunds cannot be offered.
• Items must be carefully repacked in original boxes and insured. Customer bears responsibility until safe delivery is confirmed.
• Customer pays for return shipping. Write the RA# on the shipping label.
• A minimum restocking fee of 20% of the purchase price may be charged if goods arrive damaged or are not returned promptly.
• Unauthorized returns (no RA#, refused delivery without permission) will be refused or subject to a minimum 50% restocking fee.

Order Cancellation

If your order hasn't been processed yet, cancellation may be possible. For personalised products, cancellation is not available after 7 days from the order placement date. Contact us quickly to check.

Damaged Items

For damaged items, please see our Warranty Policy. Report any damages prior to assembly.